MEDOW HEALTH AI
What You Need to Know
Your doctor uses a secure Australian-built AI documentation assistant called Medow Health during consultations. This technology helps streamline note-taking, allowing your doctor to focus more on you and less on typing. Medow creates accurate records of your visit, including medical notes and letters, and supports your doctor in delivering high-quality care.
How Your Information is Handled
Medow is committed to privacy-first, ethical AI. Here’s how your information is protected:
- Local Storage & Data Residency: All patient data is securely stored in Australia using Microsoft Azure servers, in compliance with Australian privacy and data sovereignty laws.
- Data Security & Privacy: Your personal information is protected through strong encryption and continuous security monitoring. Before any data is processed by the AI, all personal identifiers are removed to ensure your privacy is maintained.
- Audio Deletion: Any audio recordings are automatically destroyed within 7 days.
- Data Use & Ownership: Your doctor retains full ownership of your clinical data. No data is shared, sold, or used to train third-party AI systems.
Your Rights
- You can ask questions at any time.
- You can opt out of Medow being used during your consultation.
- You can request deletion or extraction of your data via your doctor.
Important Note:
Medow supports your doctor - it does not make medical decisions. All clinical decisions remain entirely with your healthcare provider.